T: 01354 656720 E: info@prestigegiftware.uk

FAQ’s

Can we speak to you directly, now?
Yes, please do. Just ring us on 01354 656720.

Are we restricted to items in the catalogue?
No, we can source most products. If you see an item you like and its not listed in our catalogues or on our website, please call us and we will do our best to find it for you.

How will you brand my selected products with my logo?
You will need to supply us with your artwork. This may be supplied to us by e-mail, or on a disc format as a vector-based image. Using either Freehand, Illustrator or a high resolution PhotoShop file of at least 300 dpi and at the required print size or larger.

What is suitable artwork?
Suitable artwork is essential in order to supply your selected goods with a neat and clearly defined print. A business card or letterhead is NOT sufficient for final artwork. We can advise on the technical production of artwork or even produce it for you, the cost of which, although kept to a minimum will be passed on accordingly.

How will you match the print colour to my logo colour?
You will need to supply us with your colour references. Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designer.

Where will I find my artwork and Pantone references?
The designer who originally created your logo or the printers who print your company stationery will probably have the artwork and Pantone references.

My logo consists of a halftone, can you print this?
It depends on the printing process involved: – it is possible that a halftone or tint needs to be printed on a separate solid colour. We suggest that you let us see a copy of the logo and we can then advise you on the best way to proceed and give a more accurate estimate of the cost.

How can I be sure that my artwork will be printed as I want it to look and at the right size for the item it is intended for?
You will be sent an artwork proof, showing colour separations, however actual colour(s) cannot be shown by this method. This proof will require approval before the products are personalised. Amendments can be made at this point if you are not happy with the artwork.

What are origination charges?
Origination does not refer to the artwork or the actual printing process. Origination is a general term referring to the make up of the screens, dies, templates or digitised files used in the process of applying personalisation details to a product. Our estimate will always include these charges unless otherwise stated.

Can I see actual samples of the products before I buy them?
Yes you can. However, the sample will not be personalised to you and all samples are chargeable unless returned in good condition within a specified time. Some products will require a pre-production sample to be approved prior to their mass production.